Our Policies

What do we do with your information?

Payment.

Payment is accepted through Pay pal ,Visa, MasterCard, American Express or Google Pay.

Returns & Refunds.

We will exchange or refund any orders within 30 days of receiving your shipment. The piece must be intact and in its original packaging when being sent back. Buyer is responsible for return shipping & any applicable duty costs. Refunds are issued within 3-5 business days once they’ve arrived back at Cadette’s studio location (below).

Please email me directly with your order details to arrange an exchange or refund at dusajewelry@gmail.com

All DUSA’s Jewelry is diligently designed & handmade for long-lasting quality. If your jewelry breaks due to hardware failure or defect, please contact me and I’d be happy to discuss repairing options. E-mail me at dusajewelry@gmail.com

Pieces being returned can be sent to:
Hadas Cohen 

Studio DUSA

Moshav Beit Nehemya 6

zip code 7314000

ph. ( +972) 526 619976

Israel

 

 

Shipping.

The majority of DUSA’s Jewelry are handmade-to-order and requires approximately 1-2 weeks of production as soon as payment is received, plus shipping time. For any urgent requests, please email dusajewelry@gmail.com before placing your order.

Israel Shipping:
Orders placed within Israel  will be shipped 
via Israel Post with the carrier to your home and with Delivery Confirmation so that it may be trackable. Delivery takes 1-5 business days., via UPS Expedited Parcel with Delivery Confirmation so that it may be trackable. Delivery takes 1-2 business days.


International Shipping:
Orders placed internationally will be shipped via DHL Expedited Parcel with with the carrier to your home and Delivery Confirmation so that it may be trackable. Delivery takes 1-2 business days.

Please note: Cadette Jewelry is not responsible for any lost or stolen items that may occur during transit, thank you for your understanding. If you would like to choose a different shipping carrier, please email dusajewelry@gmail.com

 

Important: International orders may be subject to local customs duties and taxes that DUSA Jewelry is not responsible for – it is up to the buyer to look over these potential fees. These duties and taxes are not included in the price of the goods listed on the website, or shipping costs. DUSA Jewelry is legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
For further information, please contact your local customs office.

 

Privacy.

All personal information submitted to DUSA Jewelry is kept strictly confidential. We respect our clients’ privacy and therefore, it will not be shared. We may contact you on occasion through email with regards to special promotions, sales, or new designs if marketing is accepted.