FAQ
Most of our pieces are made to order. Depending on the piece. it can take between 1-3 to 10-14 processing days.
• Express DHL Shipping with a courier in 4-5 Business days with a tracking number.
Yes, Please send us an email to hadas@studiodusa.com with your name + order number within 24 hours and we’ll try our best to accommodate your request.
Yes, If the order hasn’t gone out yet, we can make this change. Send us an email to hadas@studiodusa.com as soon as possible.
Please note that Studio DUSA has its own return policy. Please read ‘Our Polices‘ section for more.
For re-sizing, you’re responsible to ship it back to us to our studio. We highly recommend you to add tracking and/or signature required as we’re not responsible for the lost package. Please email us with your order number and we’ll let you know where you can ship to.
You can check our sizer guide for your new size here
Yes, we do. Studio DUSA is handmade in Tel Aviv, and solid 14k gold is priced based on the weight of the gold plus labor. For this reason, there is an additional $40 for any custom sizes in size 10 US, and $50 for sizes above (11-12 US). If you wish to order in these sizes, please send us an Email at hadas@studiodusa.com before and we will send you a new order link.
Yes, you may send your Dusa jewelry to our studio within 30 days of receiving it. Engraving starts at $25, please send us an Email at hadas@studiodusa.com before and we will send you a new engraving order link.
We’d be happy to do accommodate a private appointment in the studio opening hours and days. Please send us a WhatsApp on 0547804131 or, send us an email to hadas@studiodusa.com
Shipping Is Free!
-Expedited & Overnight shipping is sent via DHL, it takes 4-5 shipping days.
-Standard shipping takes 1-3 business days and sent via HFD from our Tel Aviv studio, not including weekends or holidays.
we do not ship to P.O.D boxes.
YES. We ship with DHL EXPRESS worldwide, For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. You may contact your customs office for additional information. There can be occasional customs or courier delays that may affect your delivery timeframe, which unfortunately is beyond our control.
If you think your package is lost, email us right away with your name + order number at hadas@studiodusa.com and we’ll try our best to solve the issue. Please note that DUSA is not responsible for lost or stolen items once it’s marked ‘Delivered to customer’ by the delivery service.
YES, Send us an email to hadas@studiodusa.com , or call us and we will try to accommodate pick-ups. We offer free parking spot for customers.
We work with a locally owned manufacturer here in Tel Aviv, Israel— not only to have better control of the quality but to ensure the people who make our jewelry are fairly compensated and work under safe conditions, too. Read more here.
All of our pieces are made with 14k solid gold (not plated nor filled). For custom-made orders we allow you to choose 18K Solid gold also.
We only work with vendors with high ethical standards and knowledge of the supply chain. That means the gold that we use is regulated and certified by the Israeli standards institute. With these regulations, gold is sourced from a Fairmined Certified Mining Organization. This is also regulated and backed by a 3rd party audit that ensures the artisanal mining organizations meet the standards at all times. Our stones are conflict-free and are cut and polished in Israel & Brazil.
We accept custom bespoke orders. If you have vintage pieces i.e. your grandmother’s ring, we can repurpose that using metal and/or stone. We can also sit down with you and design a one-of-a-kind from scratch. Please send us your inquiry to hadas@studiodusa.com
Yes! I strangely believe that giving back to society is important and very urgent. I donate 1% of my early incomes to a different worldwide organization. IN 2021 I’m donating to ONE TREE PLANT organization. Read more about it here.
We believe in taking care of our planet and the people on it. That’s why our fine jewelry is always crafted from almost 100% recycled gold reclaimed from post-consumer waste. Providing high quality that can stand the test of time is an integral part of our mission towards a more sustainable future. All our pieces are solid 14k or 18k gold. Never plated or filled. So you can trust they won’t tarnish, oxidize or loose their color over time. With the right care you can lovingly wear your timeless DUSA jewelry everyday for years to come.
Our diamonds are grown in selected labs across the globe that recreate the same conditions that form diamonds underground. They are as sparkly as earth-mined diamonds, plus they are free from conflicts and grown with green energy.
Read our easy and simple ring sizer guide here
Each DUSA Jewelry is diligently designed and made for longevity. However, jewelry may oxidize over time. Read here for more tips on how to take care of your jewelry
